Refund policy

We completely understand that shopping online can be tricky sometimes. At DRYRZ, we want you to feel confident about every order, and if something isn’t quite right, we’re here to help.

If you need to send something back, no problem. As long as your item is unworn, unwashed, and still in its original packaging, you’re welcome to return it. We just ask that it gets back to us within 14 days of your purchase date.

Personalised items can’t be returned, but don’t worry. If you’ve got any questions or you’re unsure, just drop us a message at hello@dryrz.co.uk. We’re always happy to help and see what we can do.

Returning something? Just pop it back in the original packaging, include your return slip, and send it to the return address listed with your order. Once we receive and check everything over, we’ll process your refund. This can take up to 14 days from when it arrives with us, but we’ll keep you in the loop.

If your item is faulty or not quite as expected (rare, but it can happen!), just get in touch at hello@dryrz.co.uk and we’ll sort out a refund or replacement for you right away.

Got any other questions? We're only an email away.